Tuzowins Privacy Policy

At Tuzowins, operated by Golden Honey Badger Technology Limited (“Company”, “we”, “us”), your privacy matters to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website and services in Kenya. We process your data in line with the Data Protection Act, 2019 of Kenya and the guidance of the Office of the Data Protection Commissioner (ODPC). By registering an account or using our services, you confirm that you have read and understood this policy.

Information We Collect

We collect only the data needed to provide our services and meet our legal duties. This includes:

  • Registration details: full name, date of birth, phone number, email address, physical address and national ID or passport number.
  • Payment information: M-Pesa or Airtel Money numbers, bank details and transaction history.
  • Gaming activity: deposits, withdrawals, bets, winnings, bonuses and participation in promotions.
  • Device and technical data: IP address, browser type, operating system, device identifiers and approximate location.

We may also keep records of your conversations with our support team, including live chat and email, to resolve issues and improve service quality.

How We Use Your Information

We use your personal data to create and manage your account, process deposits and withdrawals, and provide access to slots and live casino games. We also use it to verify your identity, prevent fraud and money laundering, and send you important updates about your account. With your consent, we may inform you about bonuses, promotions and new features. We also analyse usage patterns to improve our platform and personalise your experience.

Legal Basis for Processing

We process your personal data only when there is a lawful reason to do so. Depending on the situation, this may be the performance of our contract with you, compliance with legal and regulatory obligations such as BCLB licensing requirements, our legitimate interests in keeping the platform secure, or your consent. Where we rely on consent, you may withdraw it at any time by contacting us.

Age Restrictions and Responsible Gambling

Our services are intended only for persons aged 18 and over. If you are under 18, you must not register or submit personal information to us. If we discover that a minor has provided data, we will delete it unless the law requires us to keep it. To promote safer gambling, we may analyse your playing patterns and take steps such as setting limits or restricting your account if we notice signs of problem gambling.

Who We Share Your Data With

We do not sell or rent your personal information. We may share it only when necessary with:

  • Payment providers, mobile money operators and banks that process your transactions.
  • Identity verification and fraud prevention services.
  • Game providers and technical service partners who help us operate the platform.
  • The Betting Control and Licensing Board (BCLB), law enforcement and other authorities, where required by law.

All recipients are required to protect your data and use it only for the purpose for which it was shared.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, keep you logged in and measure how the site performs. If you install the Tuzowins App on your Android device, we may also collect technical information such as device model, app version and crash reports to keep the app secure and stable. You can manage cookies in your browser settings, although disabling them may affect some features.

Data Security and Retention

We apply technical and organisational safeguards to protect your information, including data encryption, firewalls, access controls and regular security reviews. Your data is kept for as long as your account is active. After closure, we retain certain records for up to 7 years, as required by gambling, tax and anti-money laundering laws, and then delete or anonymise them. Where data is processed outside Kenya, we take reasonable steps to ensure an adequate level of protection.

Your Rights and How to Contact Us

Under Kenyan data protection law, you have the right to access your personal data, correct inaccurate information, request deletion where legally possible, object to direct marketing and withdraw your consent. You may also complain to the ODPC if you believe your rights have been violated. To exercise any of these rights, contact our support team through live chat or email. We may update this Privacy Policy from time to time, and any changes will be published on this page, so please review it regularly.